Customer Service

We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:

• all orders will be dispatched within 1-2 business hours, this is also when you will receive your unique track and trace code.
  
• shipping will take around 3-10 business days depending on your location. We ship to around 75 countries.
  

More detailed shipping times

Our average shipping times are;

🌏 Asia - 4-7 Business days
🌎 USA & Canada - 3-7 business days
🌎 LATAM - 5-9 business days
🌍 Europe - 4-8 business days
🌍 Africa - 5-10 business days

Yes, we ship all over the world. We currently ship to 65+ countries. Shipping costs will apply, and will be added at checkout.

Currently Free Shipping applies on orders over over $100 / €100 / £85

We run discounts and promotions all year, so stay tuned for exclusive deals on shipping.

We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country

Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page:Track Your Order or onwww.aftership.com/track

You can return a product for any reasonwithin 14-daysguaranteed. No questions asked.

We do not charge a return fee

The customer only have to bare the return label

By simply sending us an e-mail on support@old-money.com or through the contact form.

Our support team will then guide you through the return process.

Our return address is:

Give Back Box / Old Money
16677 Roscoe Blvd
North Hills CA 91343
The United States

please do not send any returns here without contacting us first, since we need to create an internal ticket in order to refund the order.

Once we received your return, we will send you money back the day the return package arrives.

It may take up to 3-5 business days for the bank to process this.

In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.

When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.

You can apply for becoming an Old Money ambassador by signing up through the link: apply here

You will then get notified by e-mail about your application

You will get your ambassador payout commission 30-45 days after someone made a purchase through your unique link.

This payout delay (30-45 days) is because when someone does a return, we can still hold your commission payout, to prevent potential comission fraud.

You will get payouts through the bank account you signed up with.

You will receive e-mails about how to get your first payout succesfully.

You will get a unique personal link you can share on social media, blogs, or elsewhere.

If someone makes a purchase through this link you will be granted 10% commission.

You can offer people 10% discount with your unique link.

Besides our ambassador program, we also do UGC collabs where we send you free items for original pieces of content.

To apply, please fill in this form