FAQ
Do you have a question?
All your answers should be here.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an averege of the following:
- all orders will be dispatched within 24-48 business hours
- shipping will take around 5-9 business days depending on your location. We ship to around 75 countries.
Do you ship to my country?
We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country.
What are the return rules
You can return a product for any reason within 14-days guaranteed. No questions asked.
We do not charge a return fee
The customer only have to bare the return label
How do returns work
By simply sending us an e-mail on support@old-money.com or through the contact form.
Our support team will then guide you through the return process.
Our return address is:
Give Back Box / Old Money
16677 Roscoe Blvd
North Hills CA 91343
The United States
please do not send any returns here without contacting us first, since we need to create an internal ticket in order to refund the order.
How can I contact Old Money's customer support?
For any inquiries or assistance, you can reach our customer support team by emailing support@old-money.com We strive to respond to all queries promptly.
What payment methods do you accept?
We accept major credit cards, such as Visa, Mastercard, and American Express, local bank transfer payments (such as iDeal, Sofort & Bancontact) and Klarna for Pay Later instalments
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page: Track Your Order
or on www.aftership.com/track
Do you ship internationally?
Yes, we offer international shipping to selected countries. Please continue to the checkout section for most up-to-date shipping methods, prices and timeframes.
What size should I get?
All our clothes are based on standard sizing and most of the products come with a tailor made size chart. We strongly recommend getting 1 size bigger to create a better (oversized / straight) fit.
Any question?
You can contact us through support@old-money.com or our contact page! We will be happy to assist you.
Still need support?
Contact us
Did not find your question or need personal assistance?
Send us an e-mail on support@old-money.com
or send us a message through our contact page.